Terms of References for CPeO moderators

Join our team and become part of a community of eLearning experts delivering services for building eLearning organisations. Approved CPeO moderators are provided with full access to all CPeO resources (content, community, technology) at no costs. CPeO moderators get full support from the community when rolling out the programme locally. Please go through these terms of references and send us your application.

Applicants may offer to deliver multiple services or just certain service components. Please indicate in your application the services you intend to provide.

Tasks

Customer support

Expert and organisational support

Expert support: to provide for subject matter expertise supporting the accomplishment of the customer´s learning objectives (e.g. answering to questions regarding the comprehension of content and assignments; providing recommendations on further information, methodology and tools; giving assistance in project work and feed-back on deliverables and exams; defining quality criteria for the deliverables).
Organisational support: to help and assist participants in questions regarding programme participation and self-organisation (e.g. efficient organisation of learning activities, support in using hardware and software, managing the personal homepage on the eLearning platform, advice how to organise the personal learning environment, tips for efficient work methods and time-management; solutions for personal and group conflicts; support services).

Rapid eLearning production and delivery

to moderate a synchronous Hotline (via Instant Messaging) regarding the application of Rapid eLearning (REL) production tools (e.g. replies to questions)
to moderate an asynchronous Rapid eLearning (REL) Support Area on the platform regarding the application of a REL software tool (e.g. replies to questions)
to summarize messages received via the REL Hotline and enrich the REL Support Area
to offer support services to the learning community regarding efficient production processes of digital media (online, offline, print).

Product support

to manage and file customer complaints
to manage and file conflict situations
to improve the learning material jointly with fellow experts and make a releas eplanning
to apply web based project management and reporting facilities

Time and place

independent of location
laptop or desktop computer with continuous Internet access required

Prerequisites

Very good English language skills
Especially excellent English writing skills
Additional asset: very good Spanish language skills
Additional asset: very good skills in the language used by the target group of a programme
Several years of teaching experience
Reliability in collaboration over distance
Team management experience
Excellent media literacy (several years of practical experience in the production of digital media)
Practical experience and very good knowledge of MS-Office, image processing tools and preferably REL production tool Macromedia Captivate
Good availability by phone, instant messaging and email
Ability to react to online requests within 12 hours.

Examples of work scenarios

Case I: information request sent via instant messaging

An information request is received via Instant Messaging
The moderator sends a reply via Instant Messaging to the sender and the programme participants
Feedback loops are supported via Instant Messaging until the expected outcome is achieved
The Instant Messaging thread is closed by the moderator
The Instant Messaging thread is edited
The thread edited is posted on the asynchronuous question/reply Support Area; it is self-descriptive and introduced by a short text.

Case II: information request sent via asynchronous communication tools

An information request is received through the mailing list via the asynchronous Support Area related to an existing question/reply pair or without any context
A reply is sent via the Support Area directed to the sender and the programme participants; a self-descriptive and short introduction is provided so that the message can be understood by a reader who is not aware of the specific message context
Feedback loops are supported via the Support Area until the request has been accomplished successfully.

Remuneration

A remuneration scheme is offered based on eLearning moderation standards.

Contact

Please send your proposal and CV to Sebastian Hoffmann using the MS-Word template of our partner company SNTL Publishing below (shof@hoffmann-reif.com)

CV template (80KB)

MS-Word template of Asian Development Bank